Articles tagged with: Dispute resolution

Conflict is a Good Thing when you Manage it

on Wednesday, 17 September 2014. Posted in General

Conflict is a Good Thing when you Manage it

Mediation and Alternative Dispute Resolution are two titles given to what we mediators do, however I ask the question “is resolution the goal always”? I am tempted of course to say yes, the world would be a better place and we would all be happier without conflict. But is it true? The reality is that not all conflict is solvable and then, perhaps, conflict or dispute management would be a better description of what mediation aims to produce.

Mediation Skills: Being Heard Is The Key

on Friday, 23 May 2014. Posted in General

Mediation Skills: Being Heard Is The Key

The emotional cost of not being heard

In all conflict there is a personal involvement and with that comes an emotional attachment to the conflict, its severity and the other party. Often the fear of judgment, reaction or suspicion lead to an increase in this emotional content which serves to deepen the conflict. Very often in mediation it is found that the first time a party to conflict feels they have been heard is when they sit down with the mediator and release all the frustration, emotion and the issues. The feeling of not being heard makes you feel unimportant, dismissed undervalued and resentful.

Pre-mediation: The Most Valuable Conversation

on Friday, 23 May 2014. Posted in General

Pre-mediation: The Most Valuable Conversation

In mediations to resolve conflict, I found that no matter how deep the conflict, whether it is workplace relationships, commercial intercompany relationships, or how long the dispute has lasted that very few people can actually remember exactly what all the issues were, how the conflict developed and what has happened since.

Impartiality in Mediation

on Thursday, 01 May 2014. Posted in General

Impartiality in Mediation

Neutrality and the Mediator

The essence of effective mediation requires that the process is maintained and protected by the mediator and this requires absolute neutrality from the mediator, but moreover it requires that all parties within the process perceive that neutrality. There cannot be effective mediation if either party feels that the mediator has provided judgement or favour towards either side. 

Negotiating Skills: Dealing With Difficult People

on Tuesday, 25 March 2014. Posted in General

Negotiating Skills: Dealing With Difficult People

Often when negotiating or making deals you can be faced with the roadblocker or wall builder. This is the person who insists on taking hardened stances and who acts to inhibit the deal at every step.

What are the Mediation Regulations in Ireland

on Wednesday, 19 March 2014. Posted in General

What are the Mediation Regulations in Ireland

Mediation offers a cost effective alternative to litigation in conflict resolution and disputes surrounding corporate law cases, family law cases and between individuals. Mediation in Ireland is regulated through statutory instruments, EU Law and by two Acts of the Oireachtas that have yet to be published. In Ireland, The Mediators’ Institute of Ireland (The MII) is the professional association of mediators who practice in Ireland and in Northern Ireland. All practicing mediators are bound by the MII Code of Ethics.

How Mediation Helps the HR Manager

on Tuesday, 18 March 2014. Posted in General

How Mediation Helps the HR Manager

Pro-active Protection:

How often have you heard it said “sure they do nothing, all they do is protect the company, no point going to HR, nothing will be resolved”. It is not a fair accusation to make, and yet we hear it made far too often.

The Steps to Take for Successful Mediation

on Tuesday, 18 March 2014. Posted in General

The Steps to Take for Successful Mediation

Getting a successful outcome in a dispute resolution can depend on the process followed and some key tips to improve outcomes.